Help Center

BY CATIA PTY LTD is a privately owned, Australian company. ABN: 988 0947 5623 ACN: 674 768 622

Unfortunately we do not offer pick up services at this time, and as we are currently an online only store a showroom visit is not possible. However if you would like further clarification on any pieces please send us an enquiry.

After your order is placed online, you will receive an email confirmation with your order details. If any of your items are out of stock or we are unable to process payment, we will contact you within 2 business days of receiving your order. After your order is processed, we will notify you by email and attach a copy of your invoice. We will then be in contact to arrange for delivery. For all pre-order purchases, once your item has arrived at our warehouse you will be contacted with an update on delivery.

Images are for illustration purposes and colour may differ depending on external factors such as your monitor settings, tungsten lighting, use of warm and cool light, incandescent lighting in your home, shadows and other circumstances. We cannot be held responsible, exchange or refund based on colour variations. You are welcome to contact us for a clearer description of colour before making your purchase. 

All of our products are designed in Melbourne, Australia. We work with specialized manufacturers across China, India, Germany, Indonesia and Bali to bring our designs to life.