Shipping & Delivery

Standard Delivery 

Customer must be present to sign for the goods at their nominated address. At the customer’s discretion and authorisation, goods can be left unattended at the nominated address without the need for a signature, this will void their transit insurance and By Catia or the courier cannot be held liable for loss, theft or damage to the product. 

Delivery is to a ground floor, if the delivery is in a multi-story building without suitable access and/or lifts the delivery company will not travel past the ground floor front door. Should the delivery deem to be a health risk or hazard due to accessibility the delivery will be deemed a failure and a charge will still apply, we request you please notify us of such possibilities. 

Extremely heavy, oversized or more fragile items may require additional delivery personal, which will incur a surcharge. To ensure a successful delivery, please confirm that all items will fit through any access points such as elevators, stairways, hallways, doorways and around corners into your preferred location. Our delivery professionals are employed to deliver the goods only, they will not be required to assist in any re-arranging of furniture items or further heavy lifting other than delivering the item.  

If you live in a premisses with a lift please ensure it can support the weight and that all items can comfortably fit within. Please note that our delivery professionals  are not permitted to move other furniture or items currently in your home. 

We cannot deliver to PO boxes. 

We reserve the right to select and cancel orders based on shipping addresses and areas that may be deemed to be far outlying, or out of the couriers serviced areas. In such cases a full refund will apply. In such cases, should the customer wish to pursuit the order delivery arrangements / collection should be made by the customer. 

You agree to pay any shipping and handling charges presented to you at the time you make a purchase. 

Shipping costs are inclusive of insurance, covering loss, theft or damage to the goods in transit. By Catia uses professional outsourced courier services to deliver your product/s to your door. On day of delivery someone must please be present to sign for the goods. 

If the location is higher than the ground floor, please ensure that the elevator works and all items fit within the elevator, through doorways and around corners. We will not be held responsible for items not fitting into lifts, homes or premises. If the delivery is deemed a failure for the above reasons and or any other a charge will still apply. 

If customer is not home on the agreed and scheduled delivery date, a redelivery will incur an additional fee. 

Please ensure existing furniture is moved prior to the delivery teams arrival. 

Please ensure parking is available within at least 50 metres of the front door. 

Any item that needs unpacking to move will need a damage liability waiver signed. 

By Catia outsource deliveries to a 3rd party logistics company and as such are not liable for ay breakages/damages or loss whatsoever that may occur on customers premises. 

If items are in stock, the order will be processed within 3-7 business days from the date of purchase. Estimated delivery time frames vary depending on your location. 

Metro NSW, VIC and QLD deliveries are usually done within 10 - 14 business days if the item is in stock but please note this does vary depending on the time of year. 

For all other areas please contact us to discuss delivery times and pricing.